Delete your NOVA account

This page is for people who sign in to the Dot Station app, the companion app for the NOVA device by Cosmic Dot. It explains how to delete that account and the data linked to it. 한국어 안내는 아래에 있습니다.

Delete it in the app

Open Dot Station, go to Settings → Account → Delete account, and confirm. Deletion starts right away.

Request deletion without the app

If you no longer have the app or cannot sign in, email contact@cosmic-dot.com with the subject "Delete my NOVA account".

• Send it from the email address of the Google or Apple account you signed in with.
• Tell us which one you used: Google or Apple.
• If you signed in with Apple and chose Hide My Email, we only know a private relay address. On your iPhone, open Settings → your name → Sign in with Apple → Dot Station, and include the address shown there.

We reply to confirm that the request comes from the account owner, delete the account within 10 days of that confirmation, and tell you when it is done. You do not need to reinstall the app.

What is deleted

• Your account: the account identifier, email address, name and sign-in sessions. Every phone signed in to it is signed out.
• For each NOVA registered to the account: its memories and conversation history. Its integrations, such as Google, are disconnected.
• The device registration. Each NOVA returns to its unregistered state and shows its setup QR code again, so whoever holds it can set it up.
• If you signed in with Apple, the app's access at Apple is withdrawn.

Deletion cannot be undone. Signing in again later creates a new, empty account.

What is kept

These records are kept per device, not per account, for a limited time:

• Billing records: 5 years from the transaction, as consumer-protection law requires.
• Usage records: up to 1 year from when they were recorded.
• Safety-policy and age-eligibility records: up to 1 year after the account is deleted.
• Device audit entries recording that a device was reset through account deletion: up to 1 year after the account is deleted. They do not name you.

Compliance counts that carry no account or device identifier are kept as statistics. Some Google integration security and operation records can also remain, as described in the privacy policy. You can ask us to delete any of these earlier at the same address. Details are in the NOVA Privacy Policy.